FREQUENTLY ASKED QUESTIONS
*For all Installation questions please email us at firstname.lastname@example.org or call us at 888-562-7602.
WHAT IS BIO ETHANOL FUEL?
Bio Ethanol Fuel is derived from corn, therefore, making it a sustainable energy source. The only residual emissions when burning bio ethanol are carbon dioxide and water steam.
IS BIO ETHANOL SAFE FOR INDOOR USE?
Yes. You will want to follow the instructions for each model regarding mounting instructions etc.
HOW DO I OPERATE MY FIREPLACE?
Simply fill the burner with Bio Ethanol Fuel and light it. Never add fuel when lit.
HOW DO I "TURN OFF" MY FIREPLACE?
Each fireplace is slightly different. In most cases, the fuel tray has a lid to cover the opening. Use the tool provided to close the lid on the fuel tray to extinguish the flame. When you close the lid you eliminate the supply of oxygen which extinguishes the flame, similar to a candle.
HOW DO I ADJUST THE FLAME?
The larger the opening of the lid the larger the flame. Adjust the opening to create the size of the flame you are looking for.
What Type of Surface can I Mount my Wall Fireplace on?
For the wall mount models only mount them on a sturdy, flat, vertical wall surface. You can mount it against brick, drywall, stone, tile, and wallpapered walls. Do not mount it on any wall with a fabric or cloth covering. Some models can be recessed into a wall.
WHAT IS THE DISCOLORATION ON STAINLESS STEEL?
The heat produced by the fire may cause some discoloration to the fuel tray and lid. Extended and constant use of your fireplace may lead to slight tarnishing and discoloration of the fireplace itself but can easily be cleaned off.
HOW DO I CLEAN MY BIO ETHANOL FIREPLACE?
Make sure all of the fuel is completely burnt prior to cleaning the burner. Burners can be cleaned with stainless steel cleaner and damp cloth, or you can wash it with soap in hot tap water. Dry it completely after washing because the burner is constantly exposed to heat it is normal for stainless steel to change color over time.
HOW MUCH HEAT WILL MY FIREPLACE PRODUCE?
Bio Ethanol fireplaces do not need ventilation, that means all of the heat will stay inside the room, which makes it more efficient. You can find BTU specification for a particular model on its products page.
HOW LONG WILL MY FIREPLACE BURN FOR?
Each fireplace is different in the amount of fuel it will hold. 1.5 Liters of fuel will last 5 Hours.
WILL THERE BE ANY SMELL FROM THE FUEL?
No, the ethanol does not smell when burning. It smells like alcohol in its raw state and will give a slight odor right after the flame is extinguished, similar to when a candle goes out.